Services, FAQ & Rental Policies
At Truly Yours, our goal is to provide a seamless and stress-free rental experience. This page answers common questions and outlines our rental policies, delivery procedures, payment terms, and equipment care guidelines.
Please review the information below before placing an order. If you need additional assistance, our team is always happy to help.
Key Policies at a Glance
• A 50% non-refundable booking retainer is required to reserve your event date.
• The remaining balance is due 7 days before delivery or installation.
• Our standard rental period includes delivery the day before your event and pickup the day after.
• A 12% damage waiver fee applies to all rentals.
• After-hours service fee: $50 per trip plus $3 per mile.
• Delivery discounts are available for qualifying rental totals.
• Deposits are non-refundable, and cancellation fees apply based on the event date.
Frequently Asked Questions
What services do you offer?
Truly Yours is an event rental and decoration company providing a wide range of services to help create memorable events. Our services include:
• Event rentals such as tables, chairs, linens, décor, lighting, tents, and accessories
• Professional decoration services including draping, backdrops, and themed designs
• Custom balloon décor such as arches, garlands, and sculptures
• Catering equipment rentals including chafing dishes and serving utensils
• Marquee letters and neon signs
• Setup and teardown services for select rentals
• Delivery and pickup services for all rental items
Our team works closely with clients to ensure each event is beautifully executed.
How do I request a quote or place an order?
Requesting a quote is simple.
Browse our rental catalog and select the items you need.
Add the items to your quote request.
Submit your event details through our website.
Our team will review your request and provide a detailed quote.
To confirm your order, you must accept the quote and submit the 50% booking retainer.
Can I visit your showroom or warehouse?
At this time, Truly Yours does not have a showroom or warehouse open for client visits.
What are your business hours?
Monday – Friday
6:00 AM – 5:00 PM
Saturday – Sunday
Closed
We are also closed on major national holidays.
What areas do you serve?
We currently provide rental delivery services to the following areas:
Yelm • Tumwater • Olympia • Lacey • Eatonville • Spanaway • Lakewood • Gig Harbor • Puyallup • Tacoma • Enumclaw • Auburn • Fife • Vashon Island • Kent • SeaTac • Renton • Seattle • Bellevue • Redmond • Shoreline • Bothell
Booking & Payment Policy
Booking Retainer
A 50% non-refundable booking retainer is required to reserve your event date and confirm your rental contract.
Once the retainer is received, your rental items and services are officially reserved.
Final Payment
The remaining balance must be paid 7 days before delivery, pickup, or installation.
Failure to complete payment by the due date may result in cancellation of services.
Accepted Payment Methods
We accept the following payment methods:
• Credit cards
• Debit cards
• Affirm financing
• Cash (in limited approved circumstances)
Payment Plans
Flexible payment plans are available through Affirm Buy Now, Pay Later, allowing clients to pay over time.
Cancellation Policy
Deposits are non-refundable.
Cancellation fees apply according to the following schedule:
• 92+ days prior: No cancellation fee
• 91 days prior: 0% of contract total (deposit remains non-refundable)
• 60 days prior: 25% of contract total
• 30 days prior: 50% of contract total
“Days prior” refers to the number of days before the earliest scheduled delivery, pickup, or service date.
Rental Period
Our standard rental period provides flexibility and convenience.
Typical schedule:
• Delivery the day before your event
• Use during the event day
• Pickup the day after the event
Weekend events often follow this schedule:
• Friday delivery
• Event during the weekend
• Monday pickup
Extended rental periods may be available upon request.
Delivery & Pickup Delivery Fees
Delivery pricing includes transportation and handling of rental equipment.
Standard charges include:
• Minimum trip fee: $25
• Mileage: $3 per mile one way / $6 round trip
• After-hours service: $50 per trip plus mileage
Delivery Time Windows
Delivery windows are typically scheduled within the following timeframes:
Morning window: 6 AM – 11 AM
Afternoon window: 1 PM – 5 PM
Specific delivery times may be requested for an additional fee and are subject to availability.
Delivery Requirements
Standard delivery assumes:
• Ground-floor access
• Clear pathways for carts
• Delivery within 100 feet of the delivery vehicle
• No stairs or major obstacles
Locations involving stairs, elevators, long walking distances, or restricted access must be disclosed in advance and may require additional fees.
Delivery Discounts
We offer tiered delivery discounts based on the total rental amount.
Bronze Tier – $500 to $999
35% off delivery and pickup fees
Silver Tier – $1,000 to $1,999
40% off delivery and pickup fees
Gold Tier – $2,000 to $2,999
45% off delivery and pickup fees
Platinum Tier – $3,000 and above
50% off delivery and pickup fees
Discounts apply only to delivery and pickup services.
Balloon Decorations
We offer custom balloon décor packages designed to enhance your event.
Packages include:
Standard Package – starting at $320
Deluxe Package – starting at $420
Platinum Package – starting at $550
Platinum Elite Package – starting at $800
Minimum order: 10 feet.
Optional treatments such as Ultra Hi-Float and HiShine may be added to extend balloon longevity and improve appearance.
Balloon strike service for removal and disposal is available starting at $50.
Tent Rentals & Weather Safety
Tent rentals require special care to ensure safety.
The following are prohibited:
• Smoking inside tents
• Open flames near tent fabric
• Adhesive materials attached to tent fabric
• Climbing or hanging objects from tent structures
• Removing tent anchors or weights
• Unauthorized relocation of tents
Clients are responsible for monitoring weather conditions and ensuring guest safety during severe weather events.
Equipment Responsibility
Customers are responsible for all rental equipment from the time of delivery until pickup by Truly Yours.
Clients must protect rental items from damage caused by weather, guests, vendors, or misuse.
Cleaning & Return Instructions
Before pickup, please prepare rental items as follows.
Dishware and catering equipment:
Remove food residue and rinse lightly.
Linens:
Shake debris and ensure linens are dry before packing.
Tables and chairs:
Fold or stack properly and place on provided carts.
All items should be returned in the same containers or packaging in which they were delivered.
Improperly prepared returns may result in additional cleaning or handling fees.
Damage & Loss Policy
A 12% damage waiver fee is applied to all rental orders.
The waiver covers minor accidental damage and normal wear.
It does not cover:
• Theft or loss
• Negligence or misuse
• Major damage to equipment
Customers are responsible for replacement costs if equipment is damaged beyond repair.
Terms & Conditions
By placing an order with Truly Yours, the client agrees to all rental policies and terms outlined on this page and within the rental contract.
These terms include:
• Proper use of rental equipment
• Responsibility for damage or loss
• Compliance with delivery and return guidelines
• Non-transferability of rental agreements
• Potential item substitutions of equal or greater value if necessary
Policies may be updated at any time without notice.
Contact & Support
If you have questions or need assistance with your order, please contact us.
Phone / Text: (253) 365-5318
Email: hello@trulyyoursevent.com
Quick Turnaround
Our event decor and rental business offers quick turnaround for all your event needs. With a large inventory readily available and a team of experts able to handle last-minute requests, we ensure your event is fully decorated and equipped in no time. Trust us for efficient and reliable service.
Why Truly Yours?
Our company stands out as a premier event decorating provider, with a reputation for exceeding expectations and providing excellent customer service. We are a small family business and dedicated to making sure your event is a success and will go above and beyond to make that happen, including handling last-minute changes and working diligently to ensure everything is set up to perfection. With active returning customers since 2012, you can trust in our experience and dedication to our craft. Choosing to work with us means having peace of mind knowing that we are passionate about what we do and will put in the extra effort to make your event truly special.
