Services/Policies
Frequently Asked Questions (FAQ)
Our FAQ for party rentals provides all the essential information you need to know about renting party equipment from our business. This comprehensive resource covers a wide range of topics, from delivery and pick-up options to damage agreements and rental periods. Whether you’re a first-time renter or a seasoned pro, our FAQ is designed to answer all your questions and help you make the most of your rental experience.
You’ll find helpful tips on how to properly care for and return rental items, including dishware, linens, chairs, and tables. We also explain our setup and takedown services, which can save you valuable time and effort when planning your event. Our FAQ even covers the best practices for disassembling chairs and tables to avoid additional handling charges.
Our goal is to make your rental experience as seamless and stress-free as possible. If you can’t find the answer to your question in our FAQ, feel free to contact us directly. We’re always happy to help and provide personalized advice to ensure your event is a success.
General Questions
Truly Yours is an event rental and decoration company specializing in providing a wide range of rental items and services to enhance the ambiance of various events and celebrations. We offer the following services:
- Event Rentals: Truly Yours boasts an extensive inventory of event rental items that cater to a wide array of occasions. Whether it’s a wedding, birthday party, corporate gathering, or any other special event, you can rely on us. We offer an assortment of essentials, from elegant tables and chairs to exquisite linens and fine tableware. Our inventory also encompasses ambient lighting options and tasteful decor pieces, all meticulously selected to elevate the atmosphere of your event.
- Decoration Services: Our team of seasoned decorators is adept at transforming ordinary event spaces into extraordinary settings that leave a lasting impression. We understand the significance of ambiance, and with our expertise, we can craft custom drapes, stunning backdrops, eye-catching centerpieces, and thematic decor that align perfectly with your event’s vision. From timeless elegance to vibrant themes, we’re here to ensure your event looks not only stunning but unforgettable.
- Custom Balloon Decorations: Balloons bring an element of joy and whimsy to any event. Truly Yours specializes in crafting custom balloon decorations that align with your event’s theme, color palette, and style. Whether it’s elegant balloon arches, playful balloon bouquets, or intricate balloon sculptures, we can turn your vision into a delightful reality. Our balloon creations add a touch of fun and elegance to any occasion, making your event truly unique.
- Setup and Teardown: If you require setup services for your event, please let us know. We offer setup services for a range of our rental items. It’s important to note that the only item in our inventory that includes setup and teardown services as part of the rental is our ‘commercial tents,’ excluding ‘popup tents.’ For other rental items, setup services can be provided upon request. Please inform us if you need these services so we can include them in your quote and ensure a seamless experience for your event.
- Catering Equipment: For smooth and efficient food service at your event, Truly Yours offers a comprehensive range of catering equipment. Our selection includes essentials like chafing dishes to keep your dishes warm, along with an array of serving utensils. These items not only simplify food presentation but also enhance the overall experience for your guests.
- Custom Marquee Letters and Neon Signs: To add a personal and distinctive touch to your event, consider our custom-made marquee letters and vibrant neon signs. These are excellent for spelling out words that matter to you, reflecting your event’s theme, or conveying heartfelt messages. These eye-catching additions can transform your venue into a unique and personalized space that resonates with your event’s purpose.
- Customer Support: Throughout your event planning journey, our dedicated customer support team is here to assist you every step of the way. From answering inquiries and guiding you through the booking process to accommodating changes to your orders, we’re committed to providing you with exceptional support. Your satisfaction is our priority, and we’re here to ensure your event is a resounding success.
At Truly Yours, our mission revolves around making your event truly special. We achieve this by offering top-quality rental items, professional decoration services, and unwavering customer support. Your event is a momentous occasion, and we’re honored to play a part in creating memorable moments for every special occasion you celebrate.
Requesting a quote or placing an order with Truly Yours is easy. Here’s how you can do it, keeping in mind that our rentals span three days, including one day before and one day after your event:
Requesting a Quote:
- Browse Our Catalog: Explore our extensive catalog of rental items and services to find the products you need for your event.
- Select Your Items: Click on the items you want to include in your event. You can choose from tables, chairs, linens, decor, and more.
- Add to Quote: Once you’ve selected your items, click the “Add to Wishlist ” button for each one. This action will add the items to your quote request.
- View Your Quote: After adding items to your quote, you can view your quote summary. Make sure you’ve selected all the items you need.
- Submit Your Quote Request: Fill out the required information, including event details, delivery preferences, and any special instructions. Then, submit your quote request.
- Receive Your Quote: Our team will review your request and provide you with a detailed quote that includes pricing and availability.
Placing an Order:
- Review Your Quote: Upon receiving your quote, review the details to ensure everything is accurate and meets your requirements.
- Accept the Quote: If you’re satisfied with the quote, you can accept it online through our website. This action confirms your order.
- Provide Event Details: We may need additional information about your event, such as venue details, setup instructions, and any customization requests. Please provide these details as requested.
- Payment: We’ll provide you with payment instructions. You can make the payment securely through our website or by contacting our customer support team.
- Confirmation: Once your payment is confirmed, we’ll send you an order confirmation along with any further instructions regarding delivery, setup, and pickup.
And that’s it! Your order is now placed, and you can look forward to a successful event with Truly Yours.
If you have any questions or need assistance at any stage of the process, don’t hesitate to contact our customer support team. We’re here to help make your event planning as smooth as possible.
At Truly Yours, we’re dedicated to providing our rental and delivery services to a wide range of areas to accommodate our valued customers. Currently, our service areas include:
Yelm • Tumwater • Olympia Lacey • Eatonville • Spanaway • Lakewood • Gig Harbor • Puyallup • Tacoma • Enumclaw • Auburn • Fife • Vashon Island • Kent • SeaTac • Renton • Seattle • Bellevue • Redmond • Shoreline • Bothell
These cities and areas, each with its unique charm and attractions, benefit from our event rental services, ensuring memorable and enjoyable gatherings for their residents and visitors.
Truly Yours doesn’t have a showroom or warehouse for clients to visit at this time.
Our business hours are as follows:
- Monday – Friday: 6:00 AM to 5:00 PM
- Saturday – Sunday: Closed
- National Holidays (including but not limited to): New Year’s Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and others
Please feel free to reach out to us during our operating hours for any inquiries or assistance.
Rental Process
Booking lead times can vary depending on the specific items you need and the time of year. However, as a general guideline, it’s advisable to book your rentals as far in advance as possible, especially if you have a specific date and event in mind. Here are some considerations:
- Peak Seasons: During peak wedding and event seasons, typically in the spring and summer, we at Truly Yours experiences a surge in demand. This heightened demand can lead to increased competition for rental items. To ensure you get the items you desire, it’s highly recommended to book well in advance, ideally around 6 to 12 months ahead of your event date. Doing so secures your place in line and guarantees availability, especially for those sought-after items.
- Off-Peak Seasons: If your event falls within the off-peak season, which usually occurs outside the spring and summer months, you may have more flexibility when it comes to booking. However, it’s still wise to plan ahead. Booking 3 to 6 months in advance is a good practice, as this allows you to lock in your rental items with Truly Yours and avoid any potential last-minute rushes. While off-peak seasons might have fewer bookings overall, popular items can still be in demand.
- Popular Items: Items like chafing dishes, tables, and chairs are staples at many events and tend to be in high demand. To increase your chances of obtaining these popular items from Truly Yours, booking well in advance is a smart move. These items can get reserved quickly, so it’s advantageous to secure them early in your planning process.
- Flexible Rentals: If you have flexibility in your rental choices, such as opting for different styles or designs, you may have more options available to you, even if you’re planning on shorter notice. Truly Yours offers a variety of items to choose from, so being open to alternatives can help you find suitable replacements if your first choice is unavailable.
- Custom Orders: If your event with Truly Yours requires custom-made items or large quantities of specific rentals, providing ample lead time is essential. Several months to a year or more in advance is recommended for custom orders, as these often involve designing, crafting, or sourcing unique items to match your event’s theme or requirements. The more lead time you provide, the smoother the process of creating these custom items will be.
- Last-Minute Events: Sometimes, circumstances require planning an event on short notice. Truly Yours is often capable of accommodating last-minute requests, but it’s essential to understand that availability may be limited. To secure the items you need, it’s best to contact Truly Yours as soon as you know about your event. This way, they can work with you to find suitable alternatives or available inventory.When a client requests party decoration services with less than one week of notice, we require additional resources and labor to fulfill their request within the shorter timeframe. This could include expedited shipping of materials, overtime pay for our employees, and other costs that we wouldn’t incur for a typical project with more lead time.
To cover these additional expenses and ensure that we can complete the project to the client’s satisfaction, we charge a rush fee of 20% of the total cost of the services. This fee helps us compensate our team for the extra work and materials required to complete the job on time, and ensures that we can continue to provide high-quality services even under tight deadlines.
We value our clients and want to make sure that we meet their needs, even on short notice. However, we also want to ensure that our team is fairly compensated for the additional work required to fulfill these requests, which is why we have a rush fee policy in place.
Always keep the lines of communication open with Truly Yours regarding your event date and needs. They are there to provide guidance, assist with availability, and help you make arrangements that align with your timeline and preferences.
Making changes to your order can typically be done, but it’s important to follow our specific procedures. Here’s a general guide on how to make changes to your rental order:
- Contact Us: Reach out to us as soon as you realize you need to make changes. The sooner you communicate, the better chance you have of accommodating your requests.
- Specify the Changes: Clearly communicate the changes you want to make. This might include adding or removing items, adjusting quantities, changing rental dates, or modifying delivery/pickup instructions.
- Check Availability: We will check the availability of the items you want to add or modify. Depending on our inventory and other bookings, we will let you know if the changes are possible.
- Review Updated Quote: Once we have assessed the changes, we will provide you with an updated quote or invoice that reflects the adjustments in pricing, rental duration, or other terms.
- Confirm and Pay: Review the updated quote carefully to ensure it aligns with your expectations. If everything looks good, confirm your changes and arrange payment if necessary.
- Updated Confirmation: After you’ve confirmed and paid for the changes, we will issue an updated confirmation or receipt that outlines the revised order details.
- Delivery/Pickup Instructions: If you’ve made changes to the delivery or pickup details, ensure that we have the correct instructions for your event.
- Keep Communication Open: Throughout the process, keep communication open with us to address any questions or concerns.
It’s important to note that making changes, especially close to your event date, may be subject to availability and possible fees, depending on our policies. Additionally, some changes may be easier to accommodate than others, so it’s advisable to plan your rental order carefully from the start to minimize the need for significant modifications.
To ensure availability of all services and products, deposits are non-refundable. You may remove one or more item(s) from your order, or cancel your entire order, according to the following schedule, but the following cancellation fees will apply, subject to any category-specific cancellation policies:
92 days prior: no cancellation fee
91 days prior: 0% of contract total, less deposit (if refundable)
60 days prior: 25% of contract total, less deposit (if refundable)
30 days prior: 50% of contract total, less deposit (if refundable)
Days prior refers to the number of days before the earliest of the receipt of goods or performance of services.
Yes, a 50.00% deposit is required to confirm your contract, and full payment will be due 7 days prior to delivery/pickup/install. Additional fees may apply for credit cards. It’s important to carefully review your rental contract to understand all payment requirements and any potential security deposit conditions that may apply to your specific rental agreement. If you have any questions or concerns, it’s advisable to contact Truly Yours directly for clarification.
At Truly Yours, we offer a transparent and competitive pricing structure for our rental items and services. Our pricing is designed to accommodate a wide range of budgets and event needs. Here’s how our pricing structure typically works:
- Rental Items: The pricing for rental items like tables, chairs, linens, tableware, lighting, and decor is generally based on the type and quantity of items you need, as well as the duration of your rental. We offer competitive rates for our high-quality rental inventory, and our team can provide you with a detailed quote based on your specific requirements.
- Catering Equipment: Pricing for catering equipment such as chafing dishes and serving utensils is based on the quantity and type of items you need. We offer competitive rates for these essential items to make food service at your event convenient and efficient.
- Custom Marquee Letters and Neon Signs: Our custom marquee letters and neon signs are crafted exclusively for Truly Yours and are available as rental pieces. However, we also provide the option for custom-made items that clients can use in their events. It’s important to note that while these custom pieces enhance your event, they remain the property of Truly Yours.
- Custom Balloon Decorations: The cost of custom balloon decorations is determined by factors like the type of balloons, design complexity, size of the decor, and any customization you require. Our team works closely with you to create balloon arrangements that fit your budget while adding a touch of whimsy and elegance to your event.
- Decoration Services: Our decoration services are tailored to your event’s unique vision and requirements. The cost of decoration services can vary depending on factors such as the complexity of the decor, the size of the venue, and any custom elements you desire. We work closely with you to understand your vision and provide a detailed quote that aligns with your budget.
- Setup and Teardown:
Our setup and teardown services are designed to provide you with a stress-free experience. While these services are typically paid, they are often included as part of our comprehensive rental and decoration packages. The cost for setup and teardown, if not part of your chosen package, will be clearly outlined in your overall quote. This ensures transparency and ease in planning your event with us.
- Customer Support: Our customer support services are included with your rental and decoration package, ensuring that you receive assistance and guidance throughout the planning and execution of your event at no additional cost.
We understand that every event is unique, and our pricing is flexible to accommodate your specific needs and preferences. Our team is dedicated to providing you with competitive and transparent pricing, and we’re here to work with you to create a package that aligns with your budget while exceeding your expectations in terms of quality and service. For a detailed quote and to discuss pricing for your specific event, please get in touch with us, and our team will be happy to assist you.
Rental Items
We offer a wide range of rental items to elevate your event. Our inventory includes:
- Tables and Chairs
- Linens and Tableware
- Decorations and Backdrops
- Catering Equipment
- Lighting
- Stage and Dance Floors
- Tents and Accessories
- Marquee Letters and Neon Signs
These items are designed to make your event truly special and memorable. You can explore our catalog for more details and options to suit your unique needs.
Choosing the right items for your event depends on several factors, including the type of event, your budget, and your personal preferences. Here are some steps to help you make the right choices:
- Determine Your Event Type: Identify the nature of your event. Is it a wedding, corporate gathering, birthday party, or something else? The type of event will influence your rental needs.
- Set a Budget: Determine how much you’re willing to spend on rentals. This will help you narrow down your choices and prioritize what’s most important.
- Consider the Venue: Take into account the location and size of your venue. Ensure that the items you choose fit comfortably within the space.
- Think About Guest Count: Estimate the number of guests attending. This will help you determine how many chairs, tables, and place settings you need.
- Define Your Style: Consider your event’s theme or style. Do you want a formal, elegant look, or something more casual and relaxed? Choose rental items that align with your vision.
- Review the Catalog: Explore our rental catalog to see the range of items available. Pay attention to details like colors, sizes, and styles.
- Consult with Us: Reach out to our team for expert advice. We can help you select the right items based on your event’s specifics.
- Plan Ahead: Start the rental process well in advance. This ensures that your chosen items are available for your event date.
- Read Reviews: If you’re unsure about certain items, read reviews from previous clients to get insights into their experiences.
Remember that our goal is to make your event stress-free and enjoyable. We’re here to assist you every step of the way, from selecting the right items to ensuring they’re delivered and set up as per your requirements.
Certainly! We have a comprehensive library of previous decorations and high-quality photos of all our rental items available on our website for your viewing needs. You can browse through these images to get a better idea of how our items look and how they might fit into your event’s theme or style. If you have any specific questions about any item or need more details, feel free to reach out to our team. We’re here to assist you in making the best choices for your event.
Our rental items are meticulously maintained to ensure they are in excellent condition for your event. We take great care to clean, inspect, and refurbish our items after each use, so you can expect them to be in top-notch condition when you rent them. We want your event to be a success, and part of that is providing you with high-quality items that look great and function perfectly. If you have any specific questions about the condition of a particular item, feel free to ask, and we’ll be happy to provide more details.
Discounts and Special Offers:
At Truly Yours, we aim to make your event planning as convenient and affordable as possible. We offer a variety of package deals and discounts for our rental items to help you save both time and money while planning your event.
Package Deals: We provide several package options that combine different rental items such as tables, chairs, linens, and decorations at discounted rates. These packages are tailored to suit a variety of event types and sizes, allowing you to choose the best combination of items to fit your needs and budget.
Delivery and Pickup Discount Structure: To add more value to your experience, we also offer a tiered discount system for delivery and pickup services based on your total rental amount:
- Bronze Tier: Spend $500 – $999 and receive 20% off delivery and pickup fees.
- Silver Tier: Spend $1,000 – $1,999 and receive 30% off delivery and pickup fees.
- Gold Tier: Spend $2,000 – $2,999 and receive 40% off delivery and pickup fees.
- Platinum Tier: Spend $3,000 and above and receive 50% off delivery and pickup fees.
Terms for Delivery and Pickup Discounts:
- Discounts apply only to delivery and pickup fees, not to the total rental cost.
- Discounts cannot be combined with other offers unless specified.
- Discounts are subject to availability and may be changed or discontinued at Truly Yours’ discretion.
- To qualify for these discounts, orders must meet the specified spending thresholds before taxes and other fees.
Special Promotions and Seasonal Discounts: We frequently run special promotions and seasonal discounts on specific rental items or packages. These offers are designed to provide you with the best deals throughout the year. Keep an eye on our website or contact us directly to inquire about any current promotions. This ensures you always have access to the best options and savings for your event.
Stay Updated: We encourage you to stay updated by visiting our website regularly or signing up for our newsletter to receive notifications about new packages, promotions, and special offers.
By providing a range of discount options and package deals, we strive to make your event planning process smoother, more affordable, and tailored to your specific needs. If you have any questions or need assistance in selecting the right package or understanding our discount structure, please feel free to contact us directly.
The duration for which you can keep your rentals from Truly Yours depends on the specific rental agreement and your event’s needs. Here are some general guidelines:
- One-Day Rentals: The pricing for equipment rentals is typically based on a one-day rental period. This means that you can rent items for a single day. Normally, the equipment is delivered the day before your event and picked up the day after (excluding Sundays). For weekend events, the rental period is often considered as one day, with delivery on Friday and pickup on Monday.
- Extended Rentals: If you need to keep the rental items for a longer duration, such as a week or more, you can inquire about special long-term pricing options. We’re willing to work with you to accommodate your rental needs for extended periods.
- Charges for Rental Duration: It’s essential to understand that rental charges apply for the entire duration the equipment is in your possession, even if it’s not actively in use. You will be charged based on the agreed-upon rental period, so plan accordingly.
- Price Changes: Be aware that all prices listed are subject to change without notice, so it’s a good practice to confirm pricing and rental duration when you make your booking.
When working with Truly Yours, it’s best to communicate your event schedule and rental duration requirements so we can provide you with the most suitable options and pricing based on your specific needs.
Delivery and Pickup
Yes, we offer convenient delivery and pick-up services to make your event planning experience stress-free.
DELIVERIES/PICKUPS Fees and Options:
- Standard Fee: $25 minimum. per trip.
- Mileage Charge: $3 per mile for one-way trips; $6 per mile for round trips.
- After-Hours Service: For deliveries and pickups scheduled after regular business hours (6 am to 5 pm Mon-Fri), an additional fee of $50 per trip will apply.
- Holiday Delivery Fee: A special fee of $80 per trip, in addition to the per mile fee, applies for deliveries and pickups on holidays.
- Scheduled Delivery Times: We offer delivery time frames in the morning (6 am-11 am) and noon (1 pm-5 pm), based on availability. For scheduled specific times, a flat fee of $30 per trip, in addition to the mileage cost, is charged. This option is limited and available for “drop-off/pick-up” rentals only.
- Distance Limitation: Our service offers door-to-door delivery within a maximum distance of 100 feet from the delivery truck.
For Residential Deliveries:
- Please ensure a garage or covered area close to the truck access point for drop-off. Notify us of any obstacles or stairs to avoid additional fees.
For Commercial Deliveries:
- The drop-off location should be on the ground floor, easily accessible, with no steps or hindrances. Please inform us of any special considerations or requirements related to the delivery location in advance.
Fee Coverage:
- The fee covers the transportation of rental items to and from your specified location.
Preparation for Pickup:
- All rentals should be stacked and organized for pickup.
- Ensure items are returned in the same containers as delivered.
- Disassemble tables and chairs properly to avoid extra handling charges.
Delivery and Pickup Discount Structure for Truly Yours Rentals:
To add more value to your experience, we introduce a tiered discount system for delivery and pickup services based on the total rental amount.
- Bronze Tier: Spend $500 – $999; get 35% off delivery and pickup fees.
- Silver Tier: Spend $1,000 – $1,999; get 40% off delivery and pickup fees.
- Gold Tier: Spend $2,000 – $2,999; get 45% off delivery and pickup fees.
- Platinum Tier: Spend $3,000 and above; get 50% off delivery and pickup fees.
Terms:
- Discount applies to delivery and pickup fees only, not the total rental cost.
- Cannot be combined with other offers unless specified.
- Subject to availability and may be changed or discontinued at Truly Yours’ discretion.
With our delivery and pick-up option, you can focus on enjoying your event while we handle the logistics. Our goal is to provide seamless and stress-free service, making your event planning as smooth as possible.
If your event is scheduled for the weekend, deliveries typically occur on Friday with pickups scheduled for Monday. Saturday or Sunday, our delivery and pick-up services are still available. However, please note that there may be additional fees for weekend deliveries and pickups. Additionally, our regular business hours for deliveries and pickups are from 6 am to 5 pm on weekdays. If your event falls outside of these hours, such as on a weekend or during after-hours, there may be an extra fee of $50 per trip for the service.
We aim to accommodate your event schedule to the best of our ability, including weekends, but it’s important to consider these factors when planning your rental. If you have specific requirements or questions about weekend deliveries or after-hours services, please reach out to us, and we’ll be happy to assist you in making the necessary arrangements. Your satisfaction is our priority, and we’re here to ensure your event goes smoothly.
Yes, it’s highly recommended that someone be present for the delivery and pickup of your rental items. While we strive to make the process as smooth and efficient as possible, having a representative on-site ensures a successful and accurate handover.
Here’s why it’s beneficial to have someone present:
- Confirmation: Having someone there allows us to confirm that all the rented items are delivered correctly and in the expected condition. This helps avoid any misunderstandings or discrepancies.
- Instructions: If you have specific instructions regarding the *setup or *placement of rental items, having someone present ensures that these instructions are followed accurately.
- Quick Resolutions: In the rare event that there are questions or issues during the delivery or pickup, having someone on-site can lead to quick resolutions, minimizing any potential disruptions to your event.
- Accountability: It provides accountability for both parties. You can confirm that you’ve received all the items you’ve rented in the expected condition, and we can ensure that the items are returned in the same condition after your event.
If you’re unable to be present, you can designate a trusted individual to oversee the delivery and pickup process on your behalf. Just be sure to communicate any specific instructions or requirements to them in advance.
Our goal is to make your rental experience as convenient and stress-free as possible, and having someone present helps us achieve that goal.
We’ve updated our rental policy, and we currently handle all deliveries ourselves to ensure the utmost care and safety of our items. While we previously offered a self-pickup option, this is no longer available. All items will be professionally delivered and picked up by our team.
We continue to offer a standard rental period of 3 days for your convenience. You can expect your items to be delivered the day before your event and picked up the day after. For weekend events, deliveries typically occur on Friday with pickups scheduled for Monday. This allows you ample time to fully enjoy your event without the added stress of logistics.
Please note that any shortages or damages must be noted at the time of delivery or pick-up, as charges will apply to all items not returned or returned damaged or dirty. We appreciate your cooperation and thank you for helping us maintain the highest standards of quality and care for our rental items.
Balloon Decorations
Organic Garland (Please note that a minimum order of 10 feet applies)
- STANDARD: This option starts at $320
Introducing our cost-effective option, the Standard package, available at a starting price of $32 per linear foot. This style incorporates a selection of balloons in up to 3 different colors, ranging in size from 5″ to 16″.
- DELUXE: This option starts at $420
Experience our highly sought-after option, the Deluxe package, renowned for its captivating appeal. This package showcases a delightful assortment of balloons in sizes ranging from 5″ to 20″, allowing for a stunning and unique garland design. Choose from up to four (4) latex color options to achieve the perfect aesthetic for your event.
- PLATINUM: This option starts at $550
Immerse yourself in the enchantment of our Platinum package, the ultimate choice for themed events. This extraordinary option showcases a splendid array of balloons, ranging from 5″ to 30″ in size, allowing for a visually captivating and one-of-a-kind experience. With unlimited color options at your disposal, let your creativity soar as you create a festive and playful ambiance that will leave a lasting impression on your guests.
- PLATINUM ELITE: This option starts at $800
Introducing our remarkable Platinum Elite package, also known as “Exquisite Opulence,” designed to leave a lasting impression. Starting at just $80 per linear foot, this extravagant option features a captivating combination of varying-sized balloons, ranging from 5″ to 36″, allowing for an awe-inspiring visual display. You have the freedom to create a grand statement piece that is sure to dazzle and amaze. Unleash your imagination with unlimited latex prints and colors, Foils and Myar ensuring that every detail matches your unique vision. The Platinum Elite package is perfect for those seeking a themed and over-the-top decor that will captivate guests and create an unforgettable atmosphere.
- GARLAND (ADD ONS)
To elevate the experience even further, we offer add-on options of specialty/foil/mylar balloons, providing an extra touch of elegance and sophistication.
Strike Service for Balloon Decorations: Our Strike Service provides hassle-free removal of your balloon decorations after your event. We handle the deflation and disposal of balloons, ensuring the venue is left clean and debris-free. This service is perfect for clients who prefer not to deal with the cleanup themselves and are conscious of the environmental impact of balloon disposal. A minimum fee of $50 applies to this service, covering a 30-minute session. The final price may vary depending on the size and complexity of the decorations.
Balloon Longevity Enhancements:
Ultra Hifloat Treatment:
- Enhances the durability of latex balloons, extending their float time. Standard balloons last 18-24 hours, while those treated with Ultra Hifloat can last from one to four weeks.
- Larger 16″ latex balloons can last over 30 hours, and with Ultra Hifloat, three to seven weeks.
- Our 3-foot latex balloons can last three to five days, or six to twenty weeks with Ultra Hifloat.
- Note: Ultra Hifloat is an optional addition that incurs an extra cost but is highly recommended for events spanning multiple days, such as trade shows or extended celebrations, to maintain optimal appearance.
Hishine Treatment:
- We use Hishine to achieve a glossy finish on all our balloon decorations, particularly effective for latex balloons that naturally have a matte appearance. This spray not only adds a beautiful shine but also restores brightness to oxidized balloons, enhancing their visual appeal.
Air-Filled Balloon Options:
- Air-filled latex balloons treated with Hifloat can maintain their size for at least two months. These balloons do not float as they are not helium-filled but are ideal for long-lasting, air-filled displays.
- Foil balloons, known for their less permeable material, do not require Hifloat and can last several days to weeks, depending on environmental conditions and care.
Additional Information:
- The use of Ultra Hifloat and Hishine treatments will increase the cost of balloon decorations but are worth the investment for ensuring your decorations remain vibrant and impactful throughout your event.
By opting for our specialized balloon treatments and professional Strike Service, you ensure your event setup and subsequent cleanup are smooth and stress-free, leaving a lasting impression on your guests.
BALLOON DELIVERIES/PICKUPS + Setup :
- Fee at $6. per mile.
- For deliveries and pickups scheduled after hours, additional fee of $100 will apply.
BALLOON DELIVERIES/SETUPS Only:
- Fee at $3. per mile events that do not require us to return and pick up any reusable framework or rentals.
- For delivery and pickups scheduled after hours, additional fee of $100 will apply.
Tents / Accessories
How to handle adverse weather situations that may arise later during your event.
Client’s Guidance on Handling Adverse Weather Situations During Your Event
At Truly Yours, we understand that weather conditions can change unexpectedly during your event. To ensure the safety and comfort of your guests and the protection of the tent, please follow these guidelines if adverse weather situations arise during your event:
Strong Winds:
- Monitoring: Assign someone to continuously monitor weather conditions throughout your event. If strong winds develop, be prepared to act swiftly.
- Stake Down Loose Items: Secure any loose items, such as tablecloths, decorations, and signage, to prevent them from blowing away.
- Guest Communication: Inform your guests about the weather situation and advise them to seek shelter inside the tent or a designated safe location if winds worsen.
- Vendor Support: Coordinate with your vendors (caterers, entertainers, etc.) to ensure that their setups are also secured against strong winds.
Tornadoes or Severe Storms:
- Evacuation Plan: Implement your tornado or severe storm evacuation plan promptly. Direct guests to the designated safe locations.
- Secure Loose Items: Ensure that any loose items inside the tent, such as chairs and decorations, are properly secured or brought inside to prevent them from becoming hazards in strong winds.
- Monitor Weather Alerts: Stay updated on weather alerts and act swiftly if tornadoes or severe storms are approaching your location.
Heavy Rain:
- Tent Inspection: Periodically inspect the tent for leaks or pooling water on the roof. If leaks occur, place buckets or containers to catch the water and prevent it from dripping onto guests or equipment.
- Floor Maintenance: Monitor the flooring inside the tent. Use absorbent materials or towels to keep the floor dry if necessary.
- Guest Comfort: Provide umbrellas or other rain gear for guests to move between the tent and other areas comfortably.
Lightning:
- Safety First: Prioritize the safety of your guests and staff. Advise everyone to seek shelter indoors or in a safe location away from the tent during lightning storms.
- Electrical Precautions: If you have electrical equipment in use, disconnect it from power sources and unplug power cords during lightning storms to prevent electrical hazards.
Snow or Ice:
- Snow Load Check: Keep an eye on the snow load on the tent roof. If snow accumulates heavily, consider having a professional safely remove the excess snow to prevent damage.
- Heating: Ensure that the tent remains heated to prevent ice buildup and maintain a comfortable environment inside.
Extreme Cold:
- Heating Maintenance: Continue to maintain tent heating to ensure a comfortable environment for guests if temperatures drop unexpectedly.
- Path Clearance: Regularly clear paths of ice and snow to ensure safe access to and from the tent.
Extreme Heat:
- Ventilation: Ensure proper ventilation inside the tent to prevent overheating. Use fans or air conditioning units if needed.
- Provide Shade: Offer shaded areas or cooling stations for guests to escape the heat.
Always prioritize the safety of your guests and communicate clearly with event staff about adverse weather conditions. By following these guidelines and taking prompt action when necessary, you can minimize disruptions and ensure a safe and enjoyable event for everyone.
If you have any questions or need assistance during your event, don’t hesitate to contact our team at Truly Yours. We’re here to help make your event a success, rain or shine!
Here’s a simple “Tent Policy” for installed tents that outlines what not to do when renting and using our tents:
Tent Policy
At Truly Yours, we want to ensure that your event or party goes smoothly and safely. To help you make the most of our tent rental services, please adhere to the following guidelines to avoid damage, accidents, or additional charges:
- No Smoking Inside the Tent: Smoking or open flames are strictly prohibited inside the tent. Smoking near the tent may result in burns or damage to the fabric.
- No Cooking or Open Flames: Cooking or any open flames, such as grills or fireworks, must be kept at a safe distance from the tent to prevent fire hazards.
- No Adhesive Materials: Do not use adhesive tapes, glues, or any sticky substances on the tent fabric. They can cause damage and may leave stains.
- No Sharp Objects: Avoid placing or leaning sharp objects, like knives, scissors, or tools, on the tent fabric as they can puncture or tear it.
- No Climbing or Hanging: Do not climb or hang objects from the tent structure, as this can compromise its integrity and safety.
- No Pets Allowed: Keep pets away from the tent to prevent scratches or tears in the fabric.
- No Alterations: Do not attempt to alter the tent structure in any way. Contact our team if you need adjustments or additional setup.
- No Heavy Objects on the Tent: Avoid placing heavy equipment, furniture, or decorations directly on the tent fabric. Use proper flooring or support structures if needed.
- No Removing Stakes or Weights: Do not remove stakes, weights, or any anchoring devices securing the tent. They are essential for stability.
- No Unauthorized Disassembly: Do not attempt to disassemble or relocate the tent without the assistance of our trained personnel.
- No Tampering with Electrical Equipment: If you have electrical equipment inside the tent, do not tamper with wiring or overload circuits. Follow electrical safety guidelines.
- Weather Considerations: In the event of severe weather conditions, such as strong winds, heavy rain, or lightning, please take appropriate precautions. Contact us for guidance on how to handle adverse weather situations.
- Cleaning and Maintenance: Keep the tent clean during your event, and notify us immediately of any spills or accidents. Additional cleaning fees may apply for excessive soiling.
- Timely Return: Please adhere to the agreed-upon rental period and return the tent promptly to avoid additional charges.
By adhering to these guidelines, you’ll help ensure the safety of your event attendees, protect our rental equipment, and avoid any unexpected costs. If you have any questions or concerns, feel free to reach out to our team at Product Support. We are here to assist you in making your event a success.
At Truly Yours, we offer two options for tent draping: custom tent draping and premade tent liners. The cost of tent draping can vary depending on the size of your tent, the style you choose, and any additional customization you desire. Here’s an overview of our pricing:
- Custom Tent Draping: Our custom tent draping service starts at $500. This option provides limitless style possibilities, allowing you to personalize your tent decor to match your event’s theme and color scheme. The final price will depend on factors such as the size of your tent, the extent of draping required (including walls and ceilings), and the choice of fabrics.
- Premade Tent Liners: If you’re looking for a cost-effective solution with a clean and classic look, our premade tent liners are available starting at $200. These liners are designed for the top “ceiling” of tents and come in a crisp white color, adding an elegant touch to your event.
For precise pricing tailored to your event’s specific needs, please reach out to our team for a personalized quote. We’re here to assist you in creating the perfect tent draping setup to make your event truly special.
Additionally, we encourage you to visit our website from time to time to check for special “tent decoration packages” that may offer bundled pricing and discounts for a comprehensive tent decor experience. These packages can provide excellent value and simplify the planning process for your event. Feel free to contact us with your event details, and we’ll provide you with a detailed quote based on your preferences and requirements.
Damage and Cleaning
At Truly Yours, we have a policy in place to address damaged or lost rental items. Here’s an overview of our policy:
Damage Agreement:
- The customer is responsible for any damaged or missing event party equipment and items.
- Altering, tampering with, or removing equipment from the specified location in the agreement is not allowed.
- The rental agreement and equipment are not transferable by the customer.
- If damage occurs, the customer must promptly notify Truly Yours.
- The customer is responsible for the repair of damages (other than normal wear and tear) and the cost of replacing missing components.
- The customer agrees to pay reasonable attorneys’ fees and costs incurred in enforcing the agreement’s terms.
- If equipment is destroyed beyond repair due to neglect, abuse, fire, or acts of nature, the customer agrees to pay the full retail replacement cost for the destroyed equipment.
Damage Waiver Fee:
- Our Damage Waiver Fee is a small, non-refundable charge designed to provide you with peace of mind during your rental period. This fee includes a minimum charge of $10, in addition to an 12% fee based on the total rental cost.
- It covers accidental damages, minor stains, and normal wear and tear to rented items.
- Intentional damage, negligence, misuse, loss, theft, or damages exceeding the coverage limits specified in the agreement are not covered.
- The fee is calculated as a percentage of the total rental cost and is required for all rental orders.
The damage waiver fee is included with all our rental items. With every rental, you automatically receive the damage waiver fee. This provides you with protection against unforeseen damages, ensuring a worry-free experience during your event. Please be aware that intentional damage or neglect may result in additional charges. Our goal is to offer reliable rental items and fair policies to safeguard both our customers and our inventory.
Yes, it’s important to clean the rental items in preparation for pickup, this ensure their quality and cleanliness for future clients. Here are some guidelines for cleaning rental items:
Care and Return Instructions for Rented Items
Dishware, Glassware, and Food/Beverage Service Items:
- Scrape and Rinse: Please remove any leftover food and rinse the items to eliminate food and beverage residue. There is no need to wash or scrub—just a simple rinse is sufficient.
Linens:
- Shake, Dry, and Fold: After use, shake out linens to remove any loose debris. Ensure they are completely dry before folding to prevent mold, mildew, and discoloration. Please fold the linens neatly and store them in the containers provided. Avoid storing wet linens to prevent damage.
Catering Equipment (e.g., Chafing Dishes, Utensils):
- Rinse and Scrape: After use, rinse catering equipment to remove any food residue. Scrape off any stubborn food remnants to avoid additional cleaning charges. Ensure all pieces are returned in their original containers or packaging, including all parts and accessories.
Tables and Chairs:
- Disassemble and Store Properly: Disassemble or fold tables and chairs as needed. Chairs should be folded and placed on provided carts. For stacking chairs, ensure they are neatly stacked and chair cushions are removed and stacked separately. Tables should also be disassembled or folded and returned on the carts provided.
Additional Guidelines:
- Proper Packaging: Return all items in the same containers or packaging in which they were delivered to ensure they are protected during transport and to avoid any extra handling charges.
By following these guidelines, you help ensure that all rented items are returned in good condition, ready for future use. This helps avoid potential damage charges and maintains the quality of our rental inventory. Thank you for handling these items with care!
Security Deposit
Yes, a 50.00% deposit is required to confirm your contract, and full payment will be due 7 days prior to delivery/pickup/install. Additional fees may apply for credit cards. It’s important to carefully review your rental contract to understand all payment requirements and any potential security deposit conditions that may apply to your specific rental agreement. If you have any questions or concerns, it’s advisable to contact the rental company directly for clarification.
To ensure availability of all services and products, deposits are non-refundable. You may remove one or more item(s) from your order, or cancel your entire order, according to the following schedule, but the following cancellation fees will apply, subject to any category-specific cancellation policies:
8 days prior: no cancellation fee
7 days prior: 15% of contract total, less deposit (if refundable)
6 days prior: 20% of contract total, less deposit (if refundable)
1 days prior: 100% of contract total, and your deposit will not be refunded
“Days prior” refers to the number of days before the earliest of the receipt of goods or performance of services.
Payment Policies
At Truly Yours, we offer a variety of convenient payment methods to cater to our clients’ preferences. Our accepted payment methods include:
- Credit Cards: We accept major credit cards, providing a secure and convenient way to make payments for our rental items and services.
- Debit Cards: Debit card payments are also accepted, offering an easy and efficient payment option.
- Affirm Financing: To provide flexible payment options, we offer Affirm financing, allowing clients to choose from various payment plans to suit their budget.
- Cash (Under Certain Circumstances): In specific situations, we may accept cash payments. Please contact our customer support team to discuss and arrange cash payments based on your unique circumstances.
Our goal is to make the payment process as seamless as possible, ensuring that you have various options to choose from based on your preferences and needs.
Yes, we offer convenient payment plans through our Buy Now, Pay Later option. After you sign the contract, you can select ‘Pay Online’ and then choose ‘Buy Now, Pay Later (Affirm)’. This will guide you through the process of setting up an Affirm account and selecting a payment plan that suits your needs. You’ll have the flexibility to review and confirm your payment plan, including options like AutoPay. Once the purchase is successful, you’ll receive a confirmation notice, and your invoice will reflect the ‘Total Paid’ through Buy Now, Pay Later and the ‘Remaining Balance’. We’re here to make your payment process as convenient as possible.
If a payment is missed, please contact us as soon as possible to discuss your situation. We understand that unexpected events can occur, and we’re here to work with you to find a solution. Depending on the circumstances, we may be able to adjust your payment plan or provide guidance on how to proceed. Our goal is to help you successfully complete your payments and enjoy your event without unnecessary stress. Your satisfaction is important to us, and we’re committed to providing support and flexibility when needed.
Terms and Conditions
- Rental Agreement Acceptance: By renting any item from Truly Yours, customers formally agree to all the terms and conditions stated herein. This agreement governs the rental relationship and outlines the obligations and responsibilities of both parties.
- Defined Rental Period: The specific duration for which items are rented is outlined in the contract. Requests for extending the rental period are subject to item availability and may incur additional charges proportional to the extended time.
- Proper Use of Equipment: Renters must use the equipment only for its intended purpose. Responsibility for any damage, loss, or excessive wear resulting from misuse or neglect falls on the renter. This includes ensuring the equipment is protected from adverse weather conditions and improper handling.
- Damage Waiver Details: The Damage Waiver covers minor damages and normal wear and tear during the rental period. It does not extend to significant damages, loss, or theft of items. This waiver is included in your rental agreement to provide coverage for small, unintentional damages, alleviating the financial impact of these incidents.
- Limitation of Liability: Truly Yours is not responsible for any injuries, losses, or damages resulting from the renter’s improper use of the equipment. This clause emphasizes the importance of using rented items responsibly and in accordance with any provided instructions.
- Equipment Cleaning and Return Policy: Rented items should be returned in the same condition as they were received. Failure to clean or properly maintain the equipment before return may result in additional charges. Specific cleaning guidelines are provided with each rental to assist in this process.
- Reporting of Damages and Shortages: Any discrepancies, including damages or missing items, must be reported to Truly Yours immediately upon discovery. This allows for timely resolution and minimizes potential disputes or additional charges.
Responsibility of the Customer:
- Accountability for Damage and Loss: Customers assume responsibility for safeguarding rented equipment. Any damages or losses incurred during the rental period must be compensated as per the terms of the agreement.
- Prohibition of Equipment Alteration: Rented equipment should not be modified, altered, or relocated without prior consent from Truly Yours. Such actions may void any warranties or agreements and lead to additional charges or penalties.
- Obligation to Report Damage: Prompt reporting of any damages is crucial for quick resolution and minimizes the likelihood of disputes regarding equipment condition upon return.
Terms of Rental Agreement and Equipment Return:
- Non-Transferability of Agreement: The rental agreement is strictly between the customer and Truly Yours and cannot be transferred or assigned to a third party without prior written consent.
- Immediate Return Upon Service Termination: At the end of the rental period, all equipment should be returned promptly. Delay in returning items can result in additional rental charges.
Financial Responsibilities for Damages:
- Liability for Repairs and Replacement: In cases of damage beyond normal wear and tear, the customer is liable for repair costs or the replacement of items.
- Full Cost for Irreparable Damage: In extreme cases where items are damaged beyond repair, the customer is responsible for reimbursing the full retail replacement cost.
- Legal Costs for Agreement Enforcement: Should legal intervention be necessary to enforce the terms of the agreement, the customer will be responsible for covering reasonable legal fees and associated costs.
Additional Terms:
- Payment Terms: Payments are expected to be made in a timely manner as outlined in the rental agreement. We accept various forms of payment for your convenience.
- Responsibility for Permits and Regulations: Customers are responsible for obtaining necessary permits and complying with local regulations related to the use of rented items.
- Privacy Policy: Customer information is handled with strict confidentiality and is not shared with third parties without consent.
- Dispute Resolution: We encourage resolution through direct communication and mediation, followed by arbitration if necessary.
- Item Substitution Policy: We reserve the right to substitute items of equal or greater value if necessary. Customers will be notified of any substitutions.
- Cleaning and Preparation Specifics: Specific cleaning conditions or prohibitions are provided with each rental. Following these guidelines is essential.
- Acknowledgment of Condition of Items at Delivery: Customers should inspect and acknowledge the condition of items upon delivery.
- Environmental or Green Policies: We practice and encourage environmentally friendly policies, including recycling and using eco-friendly products.
Discounts and Special Offers:
At Truly Yours, we aim to make your event planning as convenient and affordable as possible. We offer a variety of package deals and discounts for our rental items to help you save both time and money while planning your event.
- Package Deals: We provide several package options that combine different rental items such as tables, chairs, linens, and decorations at discounted rates. These packages are tailored to suit a variety of event types and sizes, allowing you to choose the best combination of items to fit your needs and budget.
- Delivery and Pickup Discount Structure: To add more value to your experience, we also offer a tiered discount system for delivery and pickup services based on your total rental amount:
- Bronze Tier: Spend $500 – $999 and receive 20% off delivery and pickup fees.
- Silver Tier: Spend $1,000 – $1,999 and receive 30% off delivery and pickup fees.
- Gold Tier: Spend $2,000 – $2,999 and receive 40% off delivery and pickup fees.
- Platinum Tier: Spend $3,000 and above and receive 50% off delivery and pickup fees.
- Terms for Delivery and Pickup Discounts:
- Discounts apply only to delivery and pickup fees, not to the total rental cost.
- Discounts cannot be combined with other offers unless specified.
- Discounts are subject to availability and may be changed or discontinued at Truly Yours’ discretion.
- To qualify for these discounts, orders must meet the specified spending thresholds before taxes and other fees.
- Special Promotions and Seasonal Discounts: We frequently run special promotions and seasonal discounts on specific rental items or packages. These offers are designed to provide you with the best deals throughout the year. Keep an eye on our website or contact us directly to inquire about any current promotions. This ensures you always have access to the best options and savings for your event.
- Stay Updated: We encourage you to stay updated by visiting our website regularly or signing up for our newsletter to receive notifications about new packages, promotions, and special offers.
By providing a range of discount options and package deals, we strive to make your event planning process smoother, more affordable, and tailored to your specific needs. If you have any questions or need assistance in selecting the right package or understanding our discount structure, please feel free to contact us directly.
Extended Access Fee: Fee percentage (based on total rental items) is applied to deliveries that involve navigating narrow, restricted, or otherwise challenging pathways, as well as transporting items beyond 100 feet from the delivery truck. This fee covers the additional labor, time, equipment, and planning required to manage these more complex deliveries and is tiered based on the level of difficulty:
- 8% Fee: For moderately challenging deliveries where some extra labor or equipment is required.
- 10% Fee: For more complex deliveries that require additional manpower, planning, or moderate use of specialized equipment.
- 15% Fee: For highly challenging deliveries involving significant constraints, longer distances, risk management, potential damage risks, and the use of specialized equipment and techniques.
This fee ensures we can maintain our high service standards while managing the complexities of challenging delivery routes over extended distances.
Stair Access Fee: The Stair Access Fee is a charge applied to deliveries that involve navigating steps or stairs. This fee helps cover the specific challenges and additional effort required to safely transport your items up or down stairs during delivery or pickup.
- Fee Rate: The fee is 20% of the total rental items with a $40 minimum.
Why We Charge a Stair Access Fee:
- Increased Labor: Navigating steps and stairs requires additional manpower to move items safely and efficiently. This involves coordinating team members to handle items carefully to prevent damage and ensure personal safety.
- Time Considerations: Deliveries involving stairs take more time than those with direct access. Maneuvering items through narrow or steep staircases can slow down the process and impact our delivery schedule.
- Safety and Risk Management: The risk of damage to items or injury to our staff increases when navigating stairs. This fee helps cover the enhanced risk management and safety protocols we must follow.
- Wear and Tear on Equipment: Using stairs often requires specialized equipment to secure and transport items. This equipment experiences more wear and tear in stair environments, necessitating regular maintenance and, occasionally, replacement.
This fee ensures that we can continue to provide a high level of service while managing the unique challenges presented by deliveries involving stairs or steps. We are committed to transparency and clarity in our pricing to ensure you understand all aspects of our service fees.
Elevator Fee: The Elevator Fee, 15% of the total rental items (minimum $35), also known as the Elevator Load Fee, applies to deliveries that require the use of an elevator. This fee covers the additional time and labor involved in transporting your items via elevator from our delivery truck to your designated location within a building.
Why We Charge an Elevator Fee:
- Time Efficiency: Using an elevator can significantly increase the delivery time, especially in larger buildings.
- Increased Labor: Deliveries involving an elevator often require additional manpower to manage the loading and unloading process efficiently.
- Safety Considerations: Maneuvering large or heavy items in and out of elevators requires extra care and precaution.
This fee ensures we can maintain our high standard of service and efficiency, even when logistical challenges like elevator use are involved.
Preparation for Delivery and Pickup:
Absolutely, your rental contract is included along with your initial inquiry for your convenience. We want to ensure you have all the necessary information to make an informed decision. If you have any questions or need any clarifications regarding the contract, please feel free to reach out, and we’ll be happy to assist you.
If you violate the terms and conditions outlined in our rental contract, there may be various consequences depending on the nature and severity of the violation. Here are some general guidelines:
- Damage or Loss of Rental Items: If rental items are damaged, lost, or not returned in their original condition (aside from normal wear and tear), you may be responsible for repair or replacement costs, as specified in the contract.
- Late Returns: Returning rental items after the agreed-upon time may result in additional charges, as outlined in the contract.
- Failure to Pay: If payment is not made in accordance with the agreed-upon terms, you may incur late fees or other penalties.
- Unauthorized Use or Alteration: Any unauthorized use, alteration, or tampering with the rented items may result in additional charges.
- Failure to Adhere to Rental Policies: Violations of specific rental policies, such as smoking around rental items, may also result in additional charges.
- Cancellation: If you cancel your rental order after a certain point (as specified in the contract), you may forfeit a portion or all of your deposit.
It’s essential to thoroughly review and understand the terms and conditions outlined in the rental contract before booking to avoid any misunderstandings or potential violations. If you have any questions or concerns about specific terms, don’t hesitate to reach out to us for clarification. We are here to ensure a smooth and mutually beneficial rental experience.
Contact and Support
Getting in touch with our customer support at Truly Yours is easy, and we’re here to assist you with any inquiries or assistance you may need. Here are the various ways you can reach out to us:
- Phone: You can contact our customer support team directly by phone or text. Please call (253)365-5318 during our business hours, and one of our friendly representatives will be ready to assist you.
- Email: If you prefer to communicate in writing or have detailed inquiries, you can send an email to hello@trulyyoursevent.com. Our team monitors our email inbox regularly and will respond to your message promptly.
- Contact Form: On our website, you’ll find a convenient Contact Form. Simply fill in your details, including your name, email address, phone number, and your message or inquiry. Click “Submit,” and we’ll receive your message and respond accordingly.
- Online Chat: Depending on our website features, we might offer an online chat option. If available, you can chat with our customer support representatives in real-time to get immediate assistance.
Our goal is to provide exceptional customer service and support to ensure your event is a success. Feel free to choose the contact method that suits you best, and we’ll be more than happy to assist you with your event rental and decoration needs.
If you encounter any issues or have concerns regarding your order with Truly Yours, we’re here to assist you in resolving them promptly and ensuring your event goes smoothly. Here are the steps to follow if you have a problem with your order:
- Contact Customer Support: The first and most immediate step is to get in touch with our customer support team. You can reach us by phone at (253)365-5318, via Email, or by using the Contact Form on our website. Explain the issue in detail so that we can better understand the situation.
- Provide Order Details: When contacting customer support, be ready to provide essential order details such as your order number, the date of your event, and a description of the problem or concern. This information will help us quickly locate your order and address the issue effectively.
- Work Toward a Solution: Our customer support team will work closely with you to understand the problem and find the best solution. This might involve rescheduling a delivery, replacing damaged items, or addressing any other issues that may have arisen. We are committed to resolving any problems to your satisfaction.
- Document the Issue: If there are damaged items or discrepancies with your order, it’s a good idea to document the issue by taking photos or making notes. This can be helpful in assessing the situation and expediting the resolution process.
- Review the Terms and Conditions: Familiarize yourself with the terms and conditions of your rental agreement, which will outline our policies regarding issues such as damage, missing items, and dispute resolution. Understanding these terms can provide clarity on how we handle different situations.
- Follow Up: After contacting customer support, follow up on the progress of the issue. We’ll keep you informed about the steps being taken to resolve the problem and ensure your order is corrected to your satisfaction.
- Provide Feedback: Your feedback is valuable to us. After the issue is resolved, consider providing feedback on your experience. This helps us improve our services and ensures that we continue to meet your expectations.
At Truly Yours, our priority is to make your event truly special, and we’re dedicated to addressing any problems or concerns promptly and professionally. Our customer support team is here to assist you every step of the way to ensure your event goes off without a hitch.
Quick Turnaround
Our event decor and rental business offers quick turnaround for all your event needs. With a large inventory readily available and a team of experts able to handle last-minute requests, we ensure your event is fully decorated and equipped in no time. Trust us for efficient and reliable service.
Why Truly Yours?
Our company stands out as a premier event decorating provider, with a reputation for exceeding expectations and providing excellent customer service. We are a small family business and dedicated to making sure your event is a success and will go above and beyond to make that happen, including handling last-minute changes and working diligently to ensure everything is set up to perfection. With active returning customers since 2012, you can trust in our experience and dedication to our craft. Choosing to work with us means having peace of mind knowing that we are passionate about what we do and will put in the extra effort to make your event truly special.
