Rental Process

Step 1: Select Your Items

1. Choose Your Items:
   • Browse and click on the items you wish to rent for your event.
   • Click the heart💛 button for each item, to add to “wishlist”.
   • Click the item for more information about the the product.

Step 2: Review and Adjust Wishlist

1. View Your Wishlist:
   • Ensure all necessary items are included.
   • Add or remove items as needed.

Step 3: Submit Your Order Request

1. Provide Event Information:

   • Fill out required details such as event date, location, and delivery preferences.
   • Include any special instructions or requests related to delivery and pickup in the “notes section” such as:
     • Navigating stairs or elevators
     • Pathways beyond 100 feet from the delivery truck
     • Narrow pathways
     • Hills
     • Access through the garage door to the backyard
     • Events on upper floors

2. Submit Request:

   • Submit your order request.

Step 4: Receive and Review Order Confirmation

1. Order Review:
   • Our team will review your request and confirm your order.
   • You will receive an email confirmation with order details.

Step 5: Make Payment

1. Payment Instructions:
   • Follow the instructions in the confirmation email to complete your payment.

Step 6: Final Confirmation

1. Order Confirmation:
   • Once payment is confirmed, receive final confirmation and delivery, setup, and pickup instructions.

Step 7: Delivery and Event Day

1. Standard Rental Duration:

   • Our standard rental period is 3 days. For example, if your event is on a Saturday:
     • Delivery: Items will be delivered on Friday.
     • Event Day: Items will be available for your use on Saturday.
     • Pickup: Items will be picked up on Monday, depending on your preference and our schedule.
     • FYI: By default, we will automatically apply the “3-day rental” based on the dates you’ve provided in the quote. If you want us to deliver and pick-up on the exact dates you’ve specified in the quote, please let us know in the “note section” when you check out.

2. Delivery Timeframes:

   • Standard Delivery Times: We offer delivery time frames in the morning (6 am-11 am) and afternoon (1 pm-5 pm), based on availability.
   • Specific Time Requests: If you require a specific delivery time, a flat fee of $30 per trip, in addition to the mileage cost, is charged. This option is limited and available for “drop-off/pick-up” rentals only.

3. Residential Deliveries:

   • Ensure a garage or covered area close to the truck access point for drop-off.
   • Notify us of any obstacles or stairs to avoid additional fees.

4. Commercial Deliveries:

   • The drop-off location should be on the ground floor, easily accessible, with no steps or hindrances.
   • Please inform us of any special considerations or requirements related to the delivery location in advance.

5. Obstacle Notification:

   • Any obstacles or special instructions noted during the request process should be discussed with us prior to delivery.
   • If we encounter unexpected obstacles during delivery or pickup that were not previously discussed (e.g., stairs, hills, narrow pathways, elevators, second-floor events), an additional fee plus an inconvenience fee will be billed.

By following these steps, you can easily place an order and ensure that your event is well-prepared with all necessary rental items.